Return & Refund Policy
Last Updated: 27-07-2025
At AG Office Stationery, we are committed to ensuring customer satisfaction. If you receive a defective or incorrect product, we will arrange a replacement or offer a full refund, subject to the terms below:
1. Eligibility for Returns
- Returns are accepted only for defective, damaged, or incorrectly delivered items.
- Requests must be made within 7 days of delivery by contacting our customer service team.
2. Replacement Policy
- We will replace the defective item with the same product (subject to stock availability).
- If the replacement is unavailable, we will issue a full refund via the original payment method (bank transfer or cheque).
3. Refund Process
- For direct bank transfer or cheque payments, refunds will be processed to your bank account within 7-10 business days after the returned item is inspected.
- For COD orders, refunds will be issued via bank transfer.
4. Non-Returnable Items
- Items that have been used, damaged due to mishandling, or not in original packaging are not eligible for return.
5. Return Procedure
- Contact us with your order number and issue details.
- Our team will arrange a pick-up or guide you to send the item back.
- Once inspected, we will initiate a replacement or refund